FAQ

What materials are your rings made from?

Our rings may be made from sterling silver or stainless steel, depending on the design. Please check each product description for the material used in that specific ring.

How do I know what ring size to order?

Visit our Ring Size Guide for measuring tips. If you already own a ring that fits comfortably, having its size checked by a local jeweler is usually the most accurate option.

What if my size isn't available?

Send us a message! Because we're a small shop, we may not stock every size in every design. We can check with our supplier to see whether your size can be ordered.

How should I care for my ring?

Care depends on the metal. Visit our Ring Care Guide for instructions for both sterling silver and stainless steel rings.

Does sterling silver tarnish?

Yes. Sterling silver can naturally tarnish as it reacts with its environment. Tarnish does not mean your ring is damaged or poor quality. With proper care and polishing, sterling silver can remain beautiful for years.

Do you accept returns?

Yes. Please see our Returns and Refunds page for complete information about eligibility, time limits, and return requirements.

Do your rings have a warranty?

Eligible rings are covered by our 90-Day Craftsmanship Warranty for qualifying defects in materials or workmanship. Please see our warranty page for complete coverage and exclusions.

How do I contact Sterling Hearts?

Use the Contact page on our website if you have questions about a ring, sizing, an existing order, or a size you don't see listed. We're happy to help.