Privacy policy
Last updated: August 31, 2026
PRIVACY POLICY
Last updated: August 31, 2026
Sterling Hearts respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our online shop, place an order, or contact us.
Information We Collect
When you place an order or contact us, we may collect information such as your name, email address, phone number, billing and shipping address, order information, and information you provide when contacting us for customer support.
Our online store and service providers may also automatically collect certain technical information, such as your IP address, browser or device information, and interactions with the shop.
How We Use Your Information
We use personal information as necessary to:
• Process and fulfill orders
• Process payments
• Provide shipping, delivery, or local pickup
• Send order and shipping communications
• Provide customer support
• Prevent fraud and protect our shop and customers
• Maintain business, tax, and transaction records
• Improve our shop and services
Sharing Personal Information
We share personal information only when reasonably necessary to operate our business, fulfill orders, process payments, comply with legal obligations, or provide services requested by you.
Our service providers may include Big Cartel, Stripe, shipping carriers, and other providers necessary to operate and fulfill orders.
We do not sell customers' personal information.
Payments
Payments made through our shop may be processed by Stripe and other payment methods made available through our checkout. Payment providers process payment information according to their own privacy practices. Sterling Hearts does not receive or store your complete credit or debit card number.
Big Cartel
Our online store is hosted by Big Cartel. Big Cartel processes certain customer information on our behalf to provide storefront, shopping cart, checkout, order management, security, and other ecommerce services.
Cookies
Our shop uses cookies and similar technologies necessary for features such as the shopping cart, checkout, forms, security, sessions, and shop functionality. Big Cartel may also use certain cookies for performance and analytics.
You can manage cookies through your browser settings. Blocking required cookies may prevent certain portions of the shop from functioning correctly.
Analytics and Advertising
We may use analytics or advertising services to understand how visitors interact with our shop and to measure or improve our marketing. If we add or change analytics, advertising, or other tracking services, we may update this Privacy Policy accordingly.
Retention
We retain order and customer information for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, comply with legal obligations, and protect our legal rights.
Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.
To make a privacy request, contact us at help@sterlingheartsshop.com.
Security
We take reasonable measures to protect customer information. However, no method of transmission or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our shop, service providers, practices, or legal requirements. The updated policy will be posted on our shop with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or would like to make a privacy request, contact:
Sterling Hearts
help@sterlingheartsshop.com